Keeping my toys

What if I go on holiday?

If you are planning to go on holiday, you are welcome to take your current hired toys with you, providing you will continue to treat them with care (e.g. not damaging them due to inappropriate use in sea or sand). If you will be away when we are due to deliver, you can keep the same toys for an additional four weeks at 25% off your normal Toybox fee; we let you do this once in every 12 month period.

Alternatively, you can suspend your subscription for a month. We will collect your toys on your collection date, but not drop off your new MerryGoRound Toybox. Four weeks later, we’ll deliver your new Toybox and your subscription will continue as before. We charge a nominal fee of £2 for this suspended month to keep your account active and cover the delivery and collection costs which we still incur.

To keep your current Toybox or to suspend your Toybox Plan for four weeks, give us a call or drop us an email at least 48 hours before your next delivery.

If I like a toy, can I buy it?

Yes, you can buy any of our toys brand new directly from us. Just give us a call or drop us an email and we can tell you the price of the toy. Subscriber’s are offered a 10% discount on the standard retail price. We will send your toy out either with a future Toybox or by post (for an extra charge) if you prefer. We’ll also let you order toys for gifts at this special price (P&P extra).

If my child is enjoying playing with a toy, can I keep it for longer?

Yes, you can keep a toy for an extra four weeks simply by letting us know at least 48 hours in advance of your next delivery. We’ll just exchange the other toys from your box.